Returns & Exchanges

NexiGo offers a 30-day money-back guarantee for all electronics purchased directly through our store to ensure complete customer satisfaction. If you are not entirely happy with your device, we provide a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate a Request

  Visit our online returns portal and enter your order number and email address to start the return process.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our technicians inspect the returned hardware, your refund will be processed to your original payment method within 5-7 business days.